Storage West Harrow Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage West Harrow provides storage services and associated services such as collection, delivery and removal support. By making a booking, paying a deposit or using our facilities or services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not make a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Storage West Harrow incorporating these Terms and Conditions and any written confirmation or schedule we issue to you.
We, us, our means Storage West Harrow as the provider of storage units, storage services and associated removal and transport services.
You, your means the customer, being the person or business entering into the Agreement with us.
Services means any storage, handling, loading, unloading, removal, collection, delivery, packing, or related services we agree in writing to provide to you.
Site means any premises operated or managed by us where your goods are received, stored, or handled.
Goods means the items you place into storage or ask us to move, transport or handle.
2. Scope of Services
We provide secure storage facilities and, where agreed, associated removal and transport services to and from the storage facilities. The precise scope of the Services will be described in our written quotation, booking confirmation or service schedule.
We reserve the right to refuse to provide any Services where, in our reasonable opinion, the request is unsafe, unlawful, unsuitable for our facilities, or beyond our operational capacity.
Any removal or transport services are provided on the basis that access to properties, parking and routes are safe, legal and reasonably convenient. You are responsible for arranging any parking permissions, access codes, or entry arrangements unless we expressly agree otherwise in writing.
3. Booking Process
3.1 Quotations
All quotations are given in good faith based on the information you provide. Quotations are not binding until we accept your booking and issue a booking confirmation. If the information you provide is incomplete or inaccurate, we may adjust the price or refuse the booking.
3.2 Making a booking
A booking is made when you accept our quotation or offer, provide any required information, and we issue a booking confirmation. Bookings may be made in person or through any booking method we make available from time to time.
3.3 Changes to bookings
Any changes to dates, times, storage unit size, duration of storage, or scope of associated removal services must be agreed in advance. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the fees.
3.4 Minimum storage period
We may apply a minimum storage period. Details of any minimum period will be set out in our quotation or booking confirmation. If you vacate your unit or terminate the Agreement before the minimum period ends, charges may still apply up to the minimum period.
4. Payments and Charges
4.1 Rates and fees
Our charges are stated in our quotation, booking confirmation or tariff list. These may include storage unit rental, access charges, administration fees, removal and transport charges, packing materials, and any other agreed services.
4.2 Deposits
We may require a deposit to secure a booking or storage unit. Any deposit amount and conditions for its refund will be stated at the time of booking. Deposits may be used to offset unpaid charges, repair costs or cleaning costs at the end of the Agreement.
4.3 Invoicing and payment terms
Storage charges are usually payable in advance, either monthly or for such other period as we specify. Removal and transport services may be payable in advance or on completion, as stated in our quotation or booking confirmation.
Payment is due on or before the due date shown on the invoice or booking confirmation. Time of payment is of the essence. If payment is not received in full by the due date, we may charge interest and exercise the rights described in section 7.
4.4 Methods of payment
We accept the methods of payment stated in our quotation, tariff or booking information. You are responsible for ensuring that any recurring payment arrangements are kept up to date and that sufficient funds are available at the time of collection.
4.5 Price changes
We may review and vary our storage charges and associated fees from time to time. For ongoing storage, we will give you reasonable notice of any change in periodic charges. If you do not accept the new charges, you may terminate the Agreement by vacating the unit and paying all sums due before the new rates come into effect.
5. Cancellations and Amendments
5.1 Cancellation by you before commencement
You may cancel your booking before the start of the storage period or before any removal services take place. Any applicable cancellation charges or forfeiture of deposits will be specified in your booking confirmation or tariff. Where not stated otherwise, we reserve the right to retain some or all of any deposit to cover administrative costs and any loss we reasonably incur as a result of the cancellation.
5.2 Amendments by you
If you wish to amend a booking, you must notify us as early as possible. We will use reasonable efforts to accommodate your request, subject to availability. Amendments may be treated as a cancellation and rebooking where changes are substantial, and additional charges may apply.
5.3 Cancellation or amendment by us
We may cancel or amend a booking where circumstances beyond our reasonable control make it impossible or unsafe to perform the Services as agreed. Such circumstances may include severe weather, industrial action, equipment failure, safety concerns, or legal or regulatory changes.
If we cancel due to reasons within our reasonable control, we will refund any pre-paid charges for Services not provided. If cancellation or amendment is due to events beyond our reasonable control, we are not liable for any resulting loss beyond a refund of pre-paid charges for Services not provided.
6. Use of Storage Units
6.1 Permitted use
You may use the storage unit solely for storing Goods that are lawful, dry, and suitable for storage in a standard storage environment. You must ensure that all Goods are properly packed, protected and labelled where necessary.
6.2 Prohibited items
You must not store any items that are illegal, explosive, flammable, toxic, corrosive, perishable, infested, contaminated, or otherwise likely to cause harm to people, property or the environment. This includes, without limitation, gas cylinders, fuel, fireworks, chemicals, paints, solvents, firearms, munitions, counterfeit goods, live animals, plants, foodstuffs intended for consumption, and any waste or hazardous materials.
We reserve the right to refuse or remove any Goods that we reasonably believe to be prohibited or unsafe.
6.3 Access and security
Access to storage units is permitted only during our advertised opening hours or as otherwise agreed. You must keep your access codes, keys or other security devices safe and must not share them except with authorised persons. You are responsible for any persons you allow to access your unit.
We may enter your unit in an emergency, where required by law or regulatory authority, or where we reasonably believe these Terms and Conditions are being breached. Where reasonably practicable, we will notify you of such entry.
6.4 Condition of unit
You must keep your unit clean and in good condition. You must not attach fixtures or make alterations to the unit or the Site without our prior written consent. You are responsible for any damage caused by you or your visitors to the unit, our equipment or the Site.
7. Non-Payment and Lien
7.1 Overdue accounts
If you fail to pay any sum due under the Agreement on time, we may charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received in full. We may also suspend Services or restrict access to your unit until all outstanding amounts are paid.
7.2 Lien over Goods
We have a lien over the Goods stored in your unit or under our control for all amounts you owe us under the Agreement or any other agreement between you and us. If sums remain unpaid after reasonable notice, we may, at our discretion, sell or dispose of some or all of the Goods in accordance with applicable law and use the proceeds to settle any outstanding charges, costs and expenses. Any surplus will be held for you, subject to deduction of reasonable administrative costs.
7.3 Costs of enforcement
You are responsible for all reasonable costs and expenses we incur in enforcing our rights under this section, including but not limited to costs of sale, disposal, cleaning and legal fees where recoverable at law.
8. Liability and Insurance
8.1 Your responsibility for insurance
You are responsible for arranging and maintaining adequate insurance cover for your Goods while they are in storage or being handled, transported or removed by us. Unless we expressly agree in writing to provide insurance, our charges do not include insurance of your Goods.
8.2 Our liability for loss or damage
We will take reasonable care in providing the Services. However, our liability for loss of or damage to Goods, whether during storage, handling or associated removal or transport services, is limited to the lower of the cost value of the Goods or a specified monetary limit per claim or per unit, as stated in our quotation, tariff or booking documentation.
We are not liable for loss or damage arising from inherent defects, natural deterioration, faulty or insufficient packing by you or third parties, infestation, changes in temperature or humidity, industrial action, or events beyond our reasonable control.
8.3 Indirect loss
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity, arising in connection with the Services or the Agreement.
8.4 Personal injury and property damage
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
8.5 Your responsibility
You are responsible for ensuring that Goods are properly packed and suitable for storage and transport, that access to properties is safe and free from hazards, and that any instructions given to us are accurate and complete. You must compensate us for any loss or damage we suffer as a result of your breach of the Agreement or your negligence.
9. Waste and Environmental Regulations
9.1 Prohibition on waste storage
Storage units must not be used to store general waste, household rubbish or commercial waste intended for disposal. You must not use the unit or Site as a dumping ground or for any waste management activity.
9.2 Hazardous and regulated materials
You must not store any hazardous or regulated waste, including chemicals, clinical waste, asbestos, batteries, or electrical equipment subject to specific disposal regulations. You are responsible for complying with all applicable environmental and waste regulations relating to the Goods.
9.3 Disposal of abandoned goods
If you leave items in a unit after the Agreement ends, or if items are deemed waste or abandoned, we may arrange for disposal or recycling in accordance with applicable regulations. You will be responsible for all reasonable costs associated with removal, disposal, cleaning, and any necessary environmental or regulatory compliance.
9.4 Cleanliness and hygiene
You must ensure your unit is kept in a clean and hygienic state and remove all Goods and personal effects at the end of the Agreement. We may charge cleaning or decontamination fees where units are left in an unacceptable condition or where prohibited or waste materials have been stored.
10. Customer Responsibilities
You agree to:
Provide accurate and complete information at all times, including contact details, billing information and details of Goods where requested.
Inform us promptly of any change of address, contact details or payment details.
Ensure that you and anyone acting on your behalf comply with Site rules, safety instructions and access procedures notified by us from time to time.
Supervise any children or visitors you bring onto the Site and ensure they do not cause disturbance, damage or safety risks.
Use the Site and our Services in a manner that does not cause nuisance or disturbance to others.
11. Termination
11.1 Termination by you
You may terminate the Agreement by giving us the period of notice specified in your booking documentation or tariff and by vacating your unit, removing all Goods, returning any keys or access devices, and paying all sums due up to the termination date.
11.2 Termination by us
We may terminate the Agreement by giving you reasonable notice. We may also terminate immediately or suspend access where you fail to pay sums due, breach these Terms and Conditions, engage in unlawful activities, or create safety or security risks.
11.3 Consequences of termination
Upon termination, you must remove all Goods from your unit and the Site and pay all sums due. If you fail to remove Goods, we may treat them as abandoned and exercise the rights described in sections 7 and 9, including sale or disposal. Any continued occupation or use of the unit after termination may incur additional charges.
12. Data Protection and Privacy
We will process personal data in connection with the Services in accordance with applicable data protection laws. Personal data may be used for administering your account, processing payments, managing access and security, and communicating with you about our Services.
We may operate CCTV and other security systems at the Site for safety and security purposes. By entering the Site, you acknowledge and consent to such monitoring to the extent permitted by law.
13. Changes to these Terms and Conditions
We may amend these Terms and Conditions from time to time. The updated version will apply to new bookings and, where permitted by law, to ongoing storage arrangements after we have given you reasonable notice. If you do not accept the amended terms, you may terminate the Agreement by giving notice and vacating your unit, subject to payment of all sums due.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the law of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including disputes relating to their existence, validity or termination.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any quotation, booking confirmation or written schedule issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or representations.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 No waiver
Failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 Assignment
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to a successor or associated business, provided that your rights under the Agreement are not materially affected.
15.5 Third party rights
No person other than you and us shall have any rights to enforce any term of these Terms and Conditions, whether under legislation relating to third party rights or otherwise.
