Westharrow Storage Terms and Conditions

These Westharrow Storage terms and conditions set out the rules that apply when you reserve, use, pay for, or end a storage service with us. They are designed to make the arrangement clear, fair, and easy to understand. By making a booking, you agree to comply with these conditions as well as any specific written information provided at the time of reservation or access. If there is any conflict between these terms and a separate written agreement signed by both parties, the signed agreement will take priority to the extent of that conflict.

In these terms, “we,” “us,” and “our” refer to Westharrow Storage, and “you” or “the customer” refers to the person or business that books or uses the storage services. The services may include unit rental, temporary storage, access administration, and related handling requirements. You should read this document carefully before confirming any reservation. Using the facility indicates acceptance of the terms in force at the time of booking and any later updates that are reasonably necessary for operational, safety, or legal reasons.

These storage service terms apply to all customers unless we have expressly agreed otherwise in writing. They do not create any obligation on us to accept every booking request, and we may decline a reservation where required by law, security concerns, payment risk, or capacity limitations. All use of storage space is subject to lawful, safe, and responsible behaviour.

We may update these conditions from time to time. Changes will normally apply to new bookings and, where required, to ongoing arrangements after reasonable notice. It is your responsibility to review the latest version if you continue to use the service. Continued use after notice of a change will be treated as acceptance of the revised terms, unless the change is prohibited by applicable law or expressly agreed otherwise in writing.

Booking process begins when you submit a reservation request, whether online, by email, by phone, or through another approved method. A request alone does not guarantee availability. We may need to confirm unit size, intended use, access requirements, identity details, and the duration of storage before accepting a booking. Any quotation or estimate is usually an invitation to book and may be withdrawn or amended before acceptance. The booking is only confirmed once we issue confirmation and, where required, receive payment or a deposit.

When you make a booking, you must provide accurate, complete, and current information. This includes your name, address, contact details, billing information, and any business or company details if the booking is made on behalf of an organisation. You must also tell us what type of items will be stored and whether any items need special handling. If you supply incorrect information and this affects the service, safety, insurance, or legal compliance, we may cancel the booking or restrict access.

We may ask for proof of identity, authorisation to act for another person, or evidence relating to the items being stored. This is part of our security and compliance process. The booking may also be subject to an acceptable use review before access is granted. If we cannot complete our checks, we may delay commencement or refuse the booking without liability for any loss arising from that refusal, except where the law says otherwise.

Payment terms are an important part of the service. Unless we agree different payment terms in writing, charges must be paid in advance for the storage period selected at booking or on the agreed billing date. Fees may include rent, administration charges, late payment charges, deposit requirements, lock fees, access charges, or other sums clearly stated in the booking summary or price schedule. All prices are payable in pounds sterling unless otherwise stated. If VAT applies, it will be added at the applicable rate.

You must ensure that payment methods remain valid and that sufficient funds are available when due. If a payment fails, is reversed, or is disputed without reasonable basis, we may suspend access until the account is brought up to date. We may also require an alternative form of payment or a security deposit before continuing to provide storage services. If you are a business customer, you remain responsible for all amounts due even if a third party was supposed to pay on your behalf.

Late payment may result in administration charges, interest, or both, to the extent permitted by law and set out in any applicable fee schedule. We may also refuse access to the storage unit while amounts remain unpaid, provided any such restriction is lawful and reasonable. You are responsible for keeping your account up to date and for any bank charges, currency conversion costs, or payment processor fees charged by your provider.

Deposits, where taken, are held to secure your obligations under the agreement and may be applied against unpaid sums, damage, cleaning, disposal, or other breaches of these terms. Any remaining balance will normally be returned after the storage relationship ends and after we have had a reasonable opportunity to inspect the unit and calculate any outstanding charges. A deposit is not the same as a limitation of liability and does not cap the amount you may owe if losses exceed the deposit value.

Cancellations and ending the booking may be made by either party in accordance with the agreed notice period, any minimum term, and any mandatory consumer law rights that apply. If you cancel before the start date, cancellation charges may apply where this was clearly explained at the time of booking and is permitted by law. If you have already taken access to the unit, you may remain liable for charges up to the end of the notice period or the minimum term, whichever is applicable.

If you fail to collect your items, remove all belongings by the end date, or confirm cancellation properly, charges may continue to accrue until the agreement ends in accordance with these terms. We may dispose of abandoned goods only where allowed by law and after giving any required notice. Any sale or disposal proceeds may be used to pay amounts owed to us, including reasonable costs of storage, handling, sale, or disposal.

We may end the agreement immediately if you seriously breach these terms, provide false information, fail to pay, use the unit unlawfully, or create a health or safety risk. We may also terminate on notice if operational circumstances require it, subject to any legal duties or contracted minimum periods. On termination, you must vacate the unit, return any access equipment, remove all personal property, and leave the storage area clean and secure.

Customer responsibilities include ensuring that all stored items are suitably packed, protected, and labelled where needed. You should use appropriate containers, packaging, and pallets for fragile, valuable, or sensitive goods. We are not responsible for checking whether items are adequately protected. You must not store items that are prohibited, hazardous, illegal, stolen, contaminated, or likely to cause nuisance, damage, or danger to any person or property.

You must keep the unit locked if required and must not share access codes, keys, or entry methods with unauthorised persons. Any person you authorise to access the unit is treated as acting on your behalf. Any damage caused by you, your agents, or your visitors may be charged to your account. You should also maintain appropriate insurance for the contents, as we do not provide contents cover unless expressly stated otherwise in writing.

Liability is limited to the extent permitted by law. We will not be liable for loss, theft, damage, delay, or deterioration of stored items unless directly caused by our negligence, wilful misconduct, or breach of statutory duty. Where liability is established, we will not be responsible for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, or loss caused by events outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We do not warrant that the storage space will be completely free from moisture, dust, temperature variation, pests, or other environmental conditions that may arise in a storage setting, unless we have made a specific written commitment to the contrary. You are responsible for selecting suitable items for storage and for taking precautions against damage that may occur from the nature of the goods themselves. The condition of the goods when stored is your responsibility, and we strongly recommend suitable insurance cover for full replacement value.

Waste regulations apply strictly. You must not leave rubbish, packaging, furniture, waste electrical equipment, liquids, chemicals, oils, asbestos, batteries, tyres, or any other regulated waste in or around the facility unless we have expressly agreed in writing and all legal requirements are met. The storage unit must not be used as a disposal point. If you bring in waste materials, you must comply with all applicable UK waste handling rules, duty of care obligations, and transport requirements. We may request evidence of lawful disposal or transfer arrangements where relevant.

You must not store items that could contaminate the site, create a pollution risk, attract pests, or require specialist permits unless we have given written approval after assessing the risk. If prohibited waste or hazardous material is discovered, we may remove, isolate, or arrange disposal of the items at your expense, subject to the law and any necessary safety procedures. You will be responsible for all related costs, including cleaning, decontamination, emergency response, and any third-party charges.

If your stored goods are likely to be classed as waste at any time, you must tell us immediately and follow our instructions. Failure to do so may lead to termination, removal of goods, and notification to the relevant authorities where appropriate. Compliance with waste regulations is an essential condition of use and a breach may result in immediate action without refund where the law permits.

Access to the storage unit is permitted only during authorised times and in accordance with any security procedures we set. We may change access arrangements for operational, safety, or regulatory reasons. We may inspect the unit, with reasonable notice where practicable, to verify compliance, respond to maintenance issues, protect the facility, or check for unpaid charges. We may enter without notice in an emergency or where we reasonably believe there is danger, illegal activity, or imminent risk of damage.

You must not carry out repairs, alterations, or installations in the unit without our prior written consent. You must not use open flames, smoking materials, or equipment that creates undue heat, noise, fumes, or vibration. Any unauthorised use of the premises may be treated as a material breach. We may also make rules about loading, parking, lifting, security, and health and safety requirements, and you must follow them promptly.

Governing law and jurisdiction for these terms is the law of England and Wales. If you are resident in Scotland or Northern Ireland, any mandatory consumer rights or local legal protections that apply in your jurisdiction will still be respected where required by law. Any dispute arising from or connected with these storage service terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise or the parties agree in writing to another lawful forum.

These terms are intended to operate fairly and reasonably, but if any part of them is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy on one occasion does not mean we waive that right in the future. A waiver is only valid if given in writing and signed by us.

Entire agreement means these terms, together with any written booking confirmation, fee schedule, and any signed variation, form the whole agreement between the parties regarding the storage service. You should keep a copy for your records. By proceeding with a reservation or using the storage service, you confirm that you have read, understood, and accepted these conditions.